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CORPORATE & LEGAL

Distance Sales Contract

Official Document

Distance Sales Contract

Verified & Active

This agreement constitutes the preliminary information form and distance sales contract concluded between the consumer purchasing passenger transport services via My Turkey Transfer (myturkeytransfer.com) and the Seller prior to order placement and upon payment confirmation. By completing your booking, you declare that you have read, understood, and accepted this contract.

1. Parties

SELLER

  • Company Name: Hyper Real Me LLC
  • Jurisdiction of Incorporation: New Mexico, United States of America
  • Registered Address: 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA
  • Trading Brand / Website: My Turkey Transfer — myturkeytransfer.com
  • Email: info@myturkeytransfer.com
  • Telephone: +1 575 210 98 58
  • Customer Support: Online 24/7

BUYER (Consumer) — The natural or legal person whose full name, email address, phone number, and pickup/drop-off destinations are declared on the booking form and reiterated in the booking confirmation email.

2. Subject Matter

The subject of this contract is the provision of private passenger road transport (transfer) services between specific pickup and drop-off points on a specific date and time with a selected vehicle category requested by the Buyer.

Seller's Capacity: Hyper Real Me LLC sells this service in its own name and on its own account. Remuneration to the executing licensed carrier and driver is settled separately by the Seller. Physical transport is performed by vetted, licensed independent transport partners who act as the Seller's vicarious agents.

3. Essential Features of Service

  • Vehicle Class & Capacity: The designated vehicle category and maximum passenger capacity displayed at booking apply. Exceeding passenger limits may lead to lawful refusal of service.
  • Luggage Allowance: 1 standard check-in suitcase + 1 hand luggage item per passenger. Excess luggage must be declared in advance.
  • Meet & Greet: Driver meets passengers at airport arrival exit terminal with a personalized name sign.
  • Child Safety Seats: Provided free of charge when requested on the reservation form.
  • Live Flight Tracking: Inbound flights are tracked; complimentary waiting commences upon touchdown.
  • Fixed Pricing: Total price is guaranteed; never increases due to road congestion or route detours.

4. Price, Currency & Invoicing

  • The service price is indicated and charged in EURO (€).
  • The total shown on checkout is all-inclusive; no hidden fees are added.
  • Invoices are generated electronically by the Seller in English.

5. Payment

Payment is executed online upon booking via Stripe. Bookings become legally effective once payment is confirmed, generating a unique booking reference (PNR). Card credentials are never held on Seller servers.

6. Statutory Right of Withdrawal — Exemption

Pursuant to international consumer rights regulations governing distance contracts, contracts for passenger transport services tied to a specific date or period of performance are exempt from the statutory 14-day right of withdrawal. Consequently, the legal right of withdrawal cannot be exercised for this booking.

However, the Buyer retains the contractual right to cancel according to the generous cancellation terms below:

7. Cancellation & Refunds

  • 12 hours or more before pickup: 100% full refund (net 95% after 5% credit card / Stripe transaction cost deduction).
  • Between 2 and 12 hours before pickup: 50% partial refund (net 47.5% after card fee).
  • Less than 2 hours before pickup: 0% refund.

Refunds are issued to the original card within 5–10 business days.

8. Waiting Policy & No-Show

Airport pickups: 120 minutes free waiting after flight touchdown. Hotel/city pickups: 30 minutes. Failure to arrive within these windows without contacting the driver results in a non-refundable "No-Show".

9. Applicable Law & Jurisdiction

This contract is subject to the mandatory consumer protection provisions of the jurisdiction of the Buyer's habitual residence. In case of legal claims, courts of Albuquerque, New Mexico (USA) have competent jurisdiction without depriving the consumer of mandatory protective rights.

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