The following policy applies to all reservations made via My Turkey Transfer. For a quick summary, review the rules below; further details are provided underneath.
12 hours or more before pickup
100% — Full Refund
The entire fare is refunded. For credit card payments, a minor transaction processing fee deduction applies (net 95%).
Between 2 and 12 hours before pickup
50% — Partial Refund
50% of the total amount is refunded (net 47.5% after card processing fee).
Less than 2 hours before pickup
0% — No Refund
No refund can be issued for cancellations very close to pickup time, though you may still notify us to cancel.
Important: For online card payments, a 5% credit card commission + platform/API transaction fee is deducted from the refunded amount because banking/Stripe transaction processing fees are non-refundable. For corporate wallet (prepaid balance) payments, no deduction applies; the full amount is returned to your wallet.
You can cancel in three simple ways:
For airport arrivals, your designated driver will wait for up to 120 minutes free of charge after your flight touches down. For departures and hotel/city pickups, the complimentary waiting time is 30 minutes. If you do not arrive within this period, the transfer is classified as a "no-show" and is not eligible for a refund. Flights are automatically tracked, and the waiting period begins strictly from the actual landing time.
For questions regarding refunds, please contact our support team at info@myturkeytransfer.com. Disputes will be handled in accordance with our Terms & Conditions.
24/7 fixed rate private chauffeur service across Antalya.
