Question 1

All reservations must be made in advance?

Accepted Answer

Yes, we recommend booking at least 12-24 hours in advance to guarantee vehicle availability and driver assignment.

Question 2

What type of vehicle can I choose?

Accepted Answer

You can choose VIP Mercedes Vito (up to 6 pax), VIP Mercedes Sprinter (up to 13 pax) or Luxury Sedan options according to your group size.

Question 3

What is a Private Transfer?

Accepted Answer

A private transfer means the vehicle is reserved exclusively for you and your group with no shared passengers or unnecessary stops.

Question 4

How can I know if my reservation has been confirmed?

Accepted Answer

Once completed, an instant email and WhatsApp voucher confirmation with your driver details will be dispatched immediately.

Question 5

Do you offer off-hour service?

Accepted Answer

Yes, MyTurkeyTransfer operates 24/7, 365 days a year for early morning or late night flight arrivals and departures.

Question 6

How early do I need to book my transfer?

Accepted Answer

We recommend booking as early as possible, but we also accept bookings up to 3 hours before pickup subject to availability.

Question 7

What type of vehicles are used for the transfers?

Accepted Answer

Our entire fleet consists of late-model, fully equipped VIP Mercedes Vito and VIP Mercedes Sprinter vehicles with leather seats and air conditioning.

Question 8

Can I include my Bicycle, ski, golf equipments in the booking?

Accepted Answer

Yes, golf bags, bicycles and oversized luggage are accepted free of charge. Please mention them during the booking notes.

Question 9

Do you cover all hotels and regions in Antalya?

Accepted Answer

Yes, we provide door-to-door VIP transfers to all resorts and hotels in Lara, Belek, Side, Alanya, Kemer, Kaş, and Olympos.

Question 10

Are child booster seats included for free?

Accepted Answer

Yes, child safety seats and baby boosters are provided completely free of charge upon request.

Question 11

When and how can I complete the payment?

Accepted Answer

You can pay securely in cash (EUR, USD, GBP, TRY) or credit card to the driver upon arrival, or pay online beforehand.

Question 12

Can I modify or cancel my reservation?

Accepted Answer

You can modify or cancel your booking free of charge up to 12 hours before scheduled pickup time.

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